FAQ
How Can We Help You Today?
EziBuy.co.za specializes in supplying and supporting businesses and public sector institutions with their requirements. In addition to the wide range of products we supply, we are also a BEE Level 1 supplier that is also able to provide a self-service B2B portal with:
- Agreed Pricing
- Quick Ordering Pages
- VAT Invoices (PDF)
We are also able to offer credit accounts to verifiable SME’s and certain large businesses. Credit facilities are subject to trading history with us, a business credit check, and feasible and ongoing volumes.
Please click here and fill in the necessary information and we will contact you back.
For other businesses not meeting volume requirements, our website pricing offers price thresholds and tier points. If you would like to get in touch with your business requirements, please complete the form below. We'll get back to you promptly.
Supply of Product
EziBuy is always interested in speaking with potential suppliers of stock. Please click here and fill in the necessary information and we will contact you back.
Recruitment
We DO NOT require any employees or recruitment agencies. There is no need to contact EziBuy as messages of this nature do not get read. Honestly! Please don't waste your time, or ours.
SEO & Marketing Companies
We DO NOT require any SEO services or online marketing. There is no need to contact EziBuy as messages of this nature do not get passed on. Messages are deleted. We have in house staff for this role.
Ezibuy, has made significant progress in its transformation journey, achieving a phenomenal BEE Level 1 status due to its 100% Black owned status.
This is a huge milestone for the EziBuy brand, as the BEE Level 1 rating also offers excellent benefits for our SME and large corporate customers.
Companies that procure only from Level 1 suppliers spend less but can claim more. When a potential customer is in the process of choosing a supplier, their own BEE level is affected by the supplier’s level. And the higher the supplier’s level, the more the customer can claim towards their procurement spend.
It is simple maths: if clients choose a BEE level 6 company, only 60 cents out of every rand they spend will count towards their own BEE scorecard. However, as a Level 1 company, for every R1.00 our customers spend with us they can claim R1.35 against their own preferential procurement scoring.
This means that if a company procures mostly from BEE compliant entities with a high score, it results in their procurement score being high without changing anything pertaining to the ownership, management or financial structuring of the company.
A BEE certificate does not only offer economic benefits. It also shows clients and business partners that the company is committed to transformation. We specialise in transforming the business of our clients, helping them streamline their procurement needs and improving their MRO spend. But this is not the only transformation we focus on. Our Level 1 BEE status is a clear demonstration that we are also serious about the transformation of South Africa, the development of our country and the growth of the country’s businesses.
Our Standard delivery is FREE for orders totaling R1000 or more and all orders placed before 10h00 AM are processed same day.
Your order will be delivered by the Estimated Delivery Date provided in your EziBuy Payment Confirmation email.
This will be the most current tracking information we have for your order. If this date changes, we’ll let you know straight away by email or SMS.
It’s not possible to change your delivery address after confirming your order, so please always double check that your address details are correct at checkout.
To change your delivery address permanently for future orders, you can update your Account profile.
On every product page, you can see whether an item is 'in-stock' in our warehouse or if there is a 'lead time' period, which is the time it takes us to order in the item from our supplier.
For the most efficient delivery service, we wait until all your items arrive with us before delivering them all to you in one go. This means that some lead time items could hold up the delivery of your in-stock items.
On selected orders, we may be able to split your delivery, allowing your in-stock items to arrive faster.
PLEASE NOTE: If either part of your new split delivery falls below R1000, free delivery can no longer apply and our standard delivery costs will be charged.
You will need to email our customer services and provide us with your order number. Confirm which item is missing in your shipment received. One of our friendly EziBuy online shopping assistants will contact you and assist you ASAP.
Your order will arrive by the estimated delivery date provided in your EziBuy payment confirmation email. We will send you an SMS prior to the date of delivery to let you know when to expect the courier.
If you will not be available on that date, you can reschedule your delivery if your order meets certain criteria.
If you select Standard delivery at checkout (FREE for orders totaling R1000 or more), it's not possible to select a specific day for your delivery.
Eligible orders will be offered the Guaranteed Same Day or Guaranteed Weekend delivery options at checkout, where a specific date will be given.
Your order will arrive by the estimated delivery date provided in your EziBuy payment confirmation email and we will send you an SMS on the date of delivery so you know when to expect our Courier. At this point, if you won't be available to receive your order on that day, you can contact us.
We do not ship outside of the borders of South Africa. We do however allow our international clients to arrange their own courier collection.
You can request for more information by emailing customer services. sales@ezibuy.co.za
Please email our customer services department and one of our friendly EziBuy online shopping assistants will be in touch to help.
If you've received your order confirmation but not yet paid for your order (e.g. if you've selected to pay by regular EFT or COD), then you can request a cancellation.
If you have paid already, your order can't be cancelled, and your items can only be returned to us after they've been delivered. You can do this by following our returns process, as long as your order falls within our Returns Policy.
Order cancellations result from our supplier running short on stock unexpectedly.
While we make every effort to make sure our stock information is accurate when you place an order, occasionally this can happen.
If we've had to cancel your order, we'll credit your account with the value of your order as soon as possible.
It’s not possible to add or remove items from an order once you’ve received your payment confirmation email.
Items can be returned to us after your order has been delivered by following our returns process, as long as your order falls within our Returns Policy.
If you'd like to buy additional items, you can place a new order.
You’ll receive your payment confirmation email once we’ve received payment. If you haven’t received it yet you can check your Order History under your EziBuy account profile to make sure your payment has been processed successfully.
Our orders are not yet eligible for Cash on Delivery (COD) payments.
Daily Deals and other discounted items have limited stock and these offers are available for a limited time only. Once these offers sell out or expire, the items will revert to their pre-deal or discounted price.
Occasionally, where the limited deal-priced stock of an item sells incredibly fast, the product page price might take a short time to update, but the price displayed in your cart summary when you check out will always be the correct and final price of the product. Always double check your final cart summary before checking out.
Deals and discounted prices are only secured through payment and not by adding them to your cart. We’re only able to honor deal and discount prices for the amount of stock that was made available for these offers.
Coupons have specific terms and conditions regulating when and how they may be used, such as minimum spend, qualifying product purchases and the expiry date.
These should have been issued to you along with your code. Please make sure that you meet all these requirements when trying to redeem your coupon at checkout.
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and customers.
1.2 This policy applies where we are act as a data controller with respect to the personal data of our website visitors and customers; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 In this policy, "we", "us" and "our" refer to Ezibuy. For more information about us, see Section 14.
2. How we use your personal data
2.1 In the table below, we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
| Category | Details | Source | Purposes of processing | Legal basis |
| Usage data | Data about your use of our website and services, which may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use | Our analytics tracking systems | Analysing the use of the website and analysing patters of ecommerce transactions | Legitimate interests, namely monitoring and improving our website and services, and fraud prevention |
| Account data | Your data associated with your account on our website, such as your name and email address | You | Operating our website, supplying our products, ensuring the security of our website, maintaining back-ups of our databases and sending you notifications and otherwise communicating with you | Legitimate interests, namely the proper administration of our website and business |
| Transaction data | Information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website, which may include your contact details, your card details and the transaction details | You and/or our payment services providers | Taking and managing payments, supplying our products and keeping proper records of the transactions | The performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and/or Our legitimate interests, namely the proper administration of our website and business |
| Communications data | Information contained in or relating to any communication that you send to us, which may include the communication content and metadata associated with the communication | You, and our website will generate the metadata associated with communications made using the website contact forms | Communicating with you and record-keeping | Legitimate interests, namely the proper administration of our website and business and communications with users |
| Newsletter data | Information that you provide to us for the purpose of subscribing to our newsletter(s) | You | Sending you the relevant newsletter(s) | Consent |
| Review data | Information that you post or provide to us for publication on our website or through our services | You | Enabling publication of the reviews and administering our website and services | Legitimate interests, namely the proper administration of our website and business |
2.2 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.3 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.4 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3. Automated decision-making
3.1 We may use your personal data as part of automated decision-making processes.
3.2 This automated decision-making will involve analysis of purchases on our website, and the categorisation of users, for example as business customers or consumers. The categories that the system allocates you to may affect the content that you see in our newsletter and on our website.
4. Providing your personal data to others
4.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.2 We may disclose your usage data to our analytics services providers identified in Section 12.3 insofar as reasonably necessary for the purpose of analysing the use of our website and improving the website.
4.3 Your personal data may be processed by our hosting, backup, support services infrastructure and communications services providers, details of which are set out in the appendix to this policy.
4.4 Financial transactions relating to our website are handled by our payment services providers, details of which are also set out in the appendix to this policy. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
4.5 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5. International transfers of your personal data
5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
5.2 We have offices and facilities in the Europe. Transfers to Europe will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission. See: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
5.3 You acknowledge that personal data that you submit for publication on our website (such as personal data relating to a review) may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
6. Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 We will retain your personal data as follows:
(a) usage data will be retained for a period of 50 months following the date of collection;
(b) account data will be retained for the period during which the account live and for up to 12 months following the end of that period; in addition transaction data and associated account data will be retained for a minimum period of 6 years following the date of the transaction, and for a maximum period of 7 years following that date;
(c) communications data will be retained for a minimum period of 6 years following the date of the communication, and for a maximum period of 7 years following that date; and
(d) reviews data will be retained for a maximum period of 7 years following the date that we cease to publish the relevant review (although note that reviews provided to a third party will be subject to the rules and policies of that third party, and not this policy).
6.4 If you unsubscribe from our newsletter, you will have the opportunity to either delete your newsletter data or suppress the sending of newsletters. We usually recommend suppression over deletion. If you nonetheless would like us to delete your newsletter data, we immediately cease to send you newsletters and will delete the newsletter data within the period of 30 days following your request.
6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7. Amendments
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
8. Your rights
8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
8.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
8.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
8.13 You may exercise any of your rights in relation to your personal data by written notice to us.
9. Third party websites
9.1 Our website includes hyperlinks to, and details of, third party websites.
9.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
10. Updating information
10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
11. About cookies
11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
11.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
11.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12. Cookies that we use
12.1 We may use cookies for the following purposes:
(a) authentication - we use cookies to identify you when you visit our website and as you navigate our website;
(b) status - we use cookies to help us to determine if you are logged into our website;
(c) shopping cart - we use cookies to maintain the state of your shopping cart as you navigate our website;
(d) personalisation - we use cookies to store information about your preferences and to personalise our website for you;
(e) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally; and
(f) analysis - we use cookies to help us to analyse the sources of visits and the use and performance of our website and services.
12.2 We may also use local storage on your computer for caching our website pages – in other words, increasing the speed at which our website loads in your browser.
12.3 We use a range of different services providers to analyse the use of our website. Details of these services providers are set out in the appendix to this policy. These services providers gather information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website.
13. Managing cookies
13.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can usually obtain up-to-date information about blocking and deleting cookies from the website of your browser creator or publisher.
13.2 Blocking all cookies will have a negative impact upon the usability of many websites.
13.3 If you block all cookies, you will not be able effectively to use our website.
14. Our details
14.1 This website is owned and operated by Ezibuy.co.za.
(a) using our website contact form;
(b) by telephone, on the contact number published on our website from time to time; or
(c) by email, using the email address published on our website from time to time.
Appendix - Recipients of personal data
1. PAYMENTS SERVICES PROVIDERS
PayPal, Inc (https://www.paypal.com/en/webapps/mpp/ua/privacy-full)
Sage Pay Europe Limited (https://www.sagepay.co.uk/policies)
American Express Company (https://www.americanexpress.com/uk/legal/online-privacy-statement.html)
Amazon Pay (https://pay.amazon.com/ie/help/201751600)
2. ANALYTICS SERVICES PROVIDERS
Google Analytics, Google AdWords (https://www.google.com/policies/privacy/)
Bing Webmaster Tools, Bing Ads (https://advertise.bingads.microsoft.com/en-gb/resources/policies/microsoft-bing-ads-privacy-policy)
Zoho SalesIQ, Zoho PageSense (https://www.zoho.com/privacy.html)
Lucky Orange (https://www.luckyorange.com/privacy.php)
3. OTHER SERVICES PROVIDERS
BigCommerce (https://www.bigcommerce.com/privacy/)
If you know the category where your product is most likely to fall under, you can browse our range using our 'Shop by Category' menu on the EziBuy.co.za homepage.
Alternatively, type the name of your product into our search bar found at the top of every EziBuy.co.za page. You can then further filter your search results by brand, availability and price using the left hand navigation.
We provide all the available product information that we have from our suppliers on every product page. You’ll find all the important details under 'Description' and 'Product Info' on each product page.
All out of stock items will be replenished as soon as more stock is available to us. You can check back on the product page to see if the item you have your eye on is available again.
We don't currently have an automated alert system to let you know when an item is due back in stock.
Pre-orders allow you to place advance orders for products that have not yet been released. When you place the Pre-order, we then order the product in advance from our suppliers.
Note: release dates are subject to change without prior notice. We’ll try to keep you informed of any potential changes.
An Ezi Bundle Deal consists of two or more individual products which, when bought together as a bundle, entitle you to a discount on the purchase price of any one or more of the individual products.
Clearance Deals refer to products that are offered for sale at greatly discounted prices. Clearance products could show signs of slight use due to handling, minor cosmetic imperfections or be missing the original packaging. Where the original packaging is missing or damaged, Ezibuy may reseal or replace the original packaging altogether to better protect the product.
You can request a refund by clicking here.
You will need to provide us with your banking details if you did not pay with credit card for refunding. Credit Card payments will be processed directly into the credit card account used to pay for your original order.
All other payments will be refunded via the original payment method used for your original order.
We try and make it as Ezi as possible so our refunds may take up to 7 days to reflect depending on your payment method and bank used.
Refunds are usually processed within 5 working days, depending on your bank's processing time.
We really want you to be happy with your purchase. If for some reason you are not completely satisfied, you can return the product to us and we will either replace it, or credit your account, subject to the below terms. This Policy applies to products bought from EziBuy itself.
Certain parts of this Policy do not apply to Clearance Deals & Daily Deals, and this is indicated in the relevant sections below. Daily Deals & Clearance Deals are returned products or end of range products that are offered for sale at discounted prices, because their original packaging is damaged, unsealed or missing, or the products are end of range products.
This Policy forms part of the EziBuy Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
Preparing your products for an Ezi return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;
- Make sure to package your products safely and securely for protection during transit;
- Make sure that you clearly mark your return reference number on the outside of the parcel; and
- Include all accessories and parts that were sold with the product.
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
If you are not happy.
You can return an unwanted product to us at no charge, provided:
- It is undamaged and unused, with the original labels and stickers still attached;
- Save in relation to Clearance Deals, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
- That it is not missing any accessories or parts;
- That you log a return by clicking here within 14 days of delivery to you. After 14 days, you can only return a product if it is defective; and
Once the above is in order and we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
Want to exchange?
A Daily Daily Deal or Clearance Deal can only be exchanged for a variation of the same Clearance Deal if such variation is available. If such variation is not available, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
Not what you ordered?
If we accidentally deliver the wrong product to you, or if the product is not as described on the Ezibuy Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to contact us immediately to arrange for a replacement or a refund. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return by clicking here.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).
Faulty products
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return:
- Faults resulting from normal wear and tear;
- Damage arising from negligence, user abuse or incorrect usage of the product;
- Damage arising from electrical surges or sea air corrosion;
- Damage arising from a failure to adequately care for the product;
- Damage arising from unauthorized alterations to the product;
- Where the specifications of a product, although accurately described on the Ezibuy Website and generally fit for its intended purpose, do not suit you; and
- In relation to Clearance Deals or end of range products, signs of handling and/or repackaging.
Standard Warranty
If you have received a product which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery / collection of the product (except in the case of an extended supplier warranty, which is set out below).
You can do so by logging a return by clicking here, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).
Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6 month period.
Where you request a repair / replacement of a Clearance Deal, end of range product and a repair is not possible, we will see if we have a replacement Clearance Deal, end of range product in stock (which is the same product, of the same nature and type, as the one sold), but if we do not, we will credit / refund you. A product in perfect condition (that is not a Clearance Deal, end of range product) is not the same product as a Clearance Deal, end of range product. This is why Clearance Deals, end of range products are discounted, compared to our other products.
Extended Supplier Warranty
A product may have a supplier warranty that extends beyond the 6 month Standard Warranty. If such a product turns out to be defective more than 6 months after delivery / collection (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.
You can do so by logging a return by clicking here, and we will facilitate your return of the product to the supplier at no charge. Unfortunately we cannot facilitate returns that fall outside of the extended supplier warranty period.
Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.
It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you. EziBuy is under no obligation to provide you with a credit, repair / replacement, as your remedy lies with the supplier or manufacturer. However, since we want your experience to be as good as possible, if the supplier or manufacturer has offered you a repair / replacement within the applicable extended supplier warranty and it takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund directly from us.
PLEASE NOTE: Clearance Deals, end of range products do not have extended supplier warranties.
Ezi Bundles
There are two types of bundles: an bundle consisting of products that either we or you (as provided on our website) have combined together in a single bundle (“Ezi Bundle Deal“); or a bundle compiled by our supplier and supplied to us as a single unit (“Pre-packed Bundle“). All returns relating to bundles are subject to the terms of this Policy as read with the following provisions:
Ezi Bundle Deal – You may return an Ezi Bundle Deal as a whole or any of its component products individually to us. If you qualify for a credit in respect of any component product, we will credit your account with the actual purchase price (after applying any applicable saving or discount) you paid for such a product as displayed in your order history.
Pre-packed Bundle – Unless otherwise indicated by us, your return of a Pre-packed Bundle will only be accepted if you return all of its component products to us. Failure to do so may result in us declining the return of a Pre-packed Bundle.
Charges and refunds
If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.
If you return a product that does not comply with this Policy, you may be liable to reimburse EziBuy for the cost of collecting the product from you and the cost of having the product returned to you.
Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT or COD (cash on delivery) will be refunded to your nominated bank account. Refunds are exclusive of a courier fee that the customer may have paid.
How do I log a return?
First check to see that your order is covered by our Returns Policy and if so, you can then log a return by clicking here.
Please note that if you're trying to return a gift, only the customer who purchased the item is able to log a return by clicking here.
Can I drop off a return at a EziBuy?
Yes you can! Our physical address is No. 8 Lake Ave Benoni CBD Gauteng 1501, when logging a return by clicking here.
What is the status of my return?
We will keep you updated on the progress of your return via email. If you want to check that we have the right contact information, you can update your Personal Details in the Customer Information section of your EziBuy Account profile.
Can I exchange my product?
First check to see that your order is covered by our Returns Policy and if so, you can then log a return by clicking here.
Can I return a product without accessories?
Unfortunately not – the complete product has to be returned.
Can I return a Large item?
Unwanted Large items can be returned if they comply with our Returns Policy, i.e. if it is undamaged, unused and in the original packaging. We won’t accept Large Items that are out of its protective packaging and used, so please be sure of your purchase before unpacking and using the item.
What do I do if the item I received is not what I purchased?
We do our best to make sure that the product you ordered meets your expectations and is as described on the product page at EziBuy.co.za.
If that’s not the case with the item you received, first check to see that your order is covered by our Returns Policy and if so, you can then log a return by clicking here.
What do I do if my item is faulty?
We do our best to make sure that the products we deliver are of a high quality and in good working order.
If that’s not the case with the item you received, first check to see that your order is covered by our Returns Policy and if so, you can then log a return by clicking here.
What do I do if my items were damaged when I received them?
We do our best to ensure that the products we deliver are in a good working order and we’re sorry if that’s not been the case with the item you received.
If that’s not the case with the item you received, first check to see that your order is covered by our Returns Policy and if so, you can then log a return by clicking here.
Can I change my collection address once I have logged a return?
Currently, we are unable to change an address after your return has been logged. You are able to cancel your return and log a new one with the preferred address for collection.
Can I reschedule my return collection date or address?
Please refer to the phone number provided in your Returns confirmation email and give us a call to schedule changes to your Return collection.
(1) Introduction
These terms of sale apply if you act as a consumer (and not as a business) in relation to any purchase of our products.
If you act as a business, the terms of sale for businesses (below) will apply in place of these terms of sale.
(2) Interpretation
In these terms of sale, “we” means EziBuy.co.za (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).
(3) Order process
The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.
In order to enter into a contract to purchase products from us, you will need to take the following steps:
(a) you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout;
(b) you must then enter your delivery details, and confirm your consent to these terms of sale;
(c) next, you will be given the opportunity to review your order for input errors, and correct any errors using the website interface; and
(d) to complete your order, you must make payment by submitting your credit or debit card details.
After you have submitted your credit or debit card details, you will be taken to a confirmation page, which you should print and retain for your records. We will also send you an initial acknowledgement. Once we have checked whether we are able to meet your order, we will either: (i) send you an order confirmation (at which point your order will become a binding contract); or (ii) we will confirm by email that we will not meet your order.
We reserve the right to refuse to accept any order. Examples of the reasons that an order may be refused include: (i) the product ordered is out of stock; (ii) the Address Verification Service (AVS) and/or CV2 code you provide when paying does not match; (iii) the nature of the order has given rise to a suspicion of fraud or potential fraud; or (iv) the delivery address given makes it unusually difficult or expensive to arrange delivery. Where we refuse to accept an order, we will promptly refund to you any amounts paid in respect of the order in accordance with Section 10.
If we inform you that we cannot meet an order as an item is out of stock, we may give you the choice to wait for the item to be in stock, or to cancel the order and receive a refund. In these circumstances, we will provide to you an estimate of when the item will be back in stock – but we cannot guarantee the accuracy of any such estimate.
We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.
The only language in which we provide these terms of sale is English.
(4) Price and payment
Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We reserve the right to accept or reject any order/payment whether or not Ezibuy or a Third Party Seller accepts an order on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by Ezibuy or it's integrated payment methods for the Goods. In the rare occurrence your order is cancelled due to the above mentioned terms and payment has been made, a full refund will be provided upon confirmation of details from the client.
In addition to the price of the products, you will have to pay a delivery charge, which in the case of website orders will be calculated by the website (taking into account the package size and delivery address) and stated when you pay for the product.
Payment must be made upon the submission of your order. We will withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.
The prices on the website include all value added taxes (where applicable).
Payment for all products must be made by credit or debit card (the cards accepted are stated on our website from time to time).
Prices for products are liable to change at any time, but changes will not affect contracts which have come into force in accordance with Section 3.
(5) Chargebacks
If you dispute any payment made to us you must contact us immediately and provide full details of your claim.
If you submit an unjustified credit or debit card charge-back then you will be liable to pay us within 7 days following the date of the charge-back:
(a) an amount equal to the amount of the charge-back;
(b) all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);
(c) an administration fee of R1000.00; and
(d) all our reasonable costs, losses and expenses incurred in recovering the amounts detailed above (including without limitation legal fees and debt collection costs).
Without prejudice to our other rights, if you submit an unjustified credit or debit card charge-back then we may terminate any contracts between you and us under these terms of sale by giving you written notice of termination.
For the avoidance of doubt and without limitation, the following circumstances will constitute unjustified charge-backs: (i) if you fail to recognise or remember the source of an entry on your credit or debit card statement and make a charge-back as a result; or (ii) if you make a charge-back as a result of a late delivery.
(6) Acknowledgements and warranties
You acknowledge that all products have a finite lifespan and will degrade over time. If a manufacturer has specified that a product has a particular maximum lifespan, then the actual lifespan of the product may be shorter, in particular if you do not follow our guidance and the manufacturer's guidance on storing and using the products.
You acknowledge that any failure to follow the correct usage and recharging procedures, as specified by the product manufacturer, may result in damage to a product or a reduction in the lifespan of a product.
You warrant to us that:
(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
(b) the information provided in your order is accurate and complete;
(c) you will be able to accept delivery of the products;
(d) you are at least 18 years of age; and
(e) the sale and delivery of the products purchased by you under these terms of sale to you is not illegal or unlawful under the law of your jurisdiction.
(7) Delivery policy
We will arrange for the products to be delivered to the address for delivery indicated in your order.
We will usually deliver products to a South African delivery address within the time period specified on our website with respect to the selected shipping method. In the case of next day deliveries, we will usually deliver in stock products within 2 -3 business days. However, all delivery dates specified in these terms and conditions, in any order confirmation or on the website are targets only, and we do not guarantee them.
Delivery periods for non-South African delivery addresses are at this time not possible.
Deliveries may be delayed as a result of failures of or issues relating to our delivery services providers. In addition, deliveries may be delayed as a result of internet disruption, staff shortages, power failures, adverse weather conditions, high product demand, stocktake errors from the warehouse, low product supply and/or failures of suppliers.
We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days following the date of our order confirmation.
We will not be in breach of these terms of sale, and subject to Section 8 you will have no right to cancel any order and no right to a full or partial refund with respect to any order, as a result of a late delivery unless both:
(a) we dispatch the products more than 30 days following the date of our order confirmation; and
(b) any delivery date we have notified to you has not been met.
We will not deliver products to the USA, Canada or any country in Europe. We may from time to time determine that we will not deliver to other countries.
We use all reasonable endeavours to ensure that the products will reach you in perfect condition, we may be unable to identify defects in products packaged and sealed by the manufacturer, and damage during the delivery process may occur from time to time for reasons outside of our control.
You should inspect products following delivery and let us know about any defects in, or damage to, the products.
While we use all reasonable endeavours to ensure that our products will reach you in perfect condition, we may be unable to identify defects in products packaged and sealed by the manufacturer, and damage during the delivery process may occur from time to time for reasons outside of our control.
Nonetheless, you acknowledge that defects in products and damage during delivery are very rare.
In assessing the veracity of any claim that a product suffers from a manufacturing defect, we will take into account whether any other claims have been received in relation to other products in the same batch. In the vast majority of cases, a manufacturing defect that is present in one product in a batch of products will be present in other products in that batch.
In assessing the veracity of any claim that a battery product suffered from damage during delivery, we will take into account the physical state of the product. In the vast majority of cases, damage during delivery will be visible upon inspection of the product.
(8) “Cooling off” period
You may withdraw an offer to enter into a contract with us through our website or cancel a contract entered into with us through our website (without giving any reason for your withdrawal or cancellation) at any time within the period:
(a) beginning upon the submission of your offer; and
(b) ending at the end of 14 days after the day on which the products come into your physical possession or the physical possession of a person identified by you to take possession of them (or, if the contract is for delivery of multiple products, lots or pieces of something, 14 days after the day on which the last of those products, lots or pieces comes into your physical possession or the physical possession of a period identified by you to take possession of them).
In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 8, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. In the case of cancellation, you may inform us using the cancellation form that we will make available to you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.
If you cancel a contract on the basis described in this Section 8, you must send the products back to us (to the return address specified on our website) or hand them over to us or a person authorised by us to receive them. You must comply with your obligations referred to in this Section 8 without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products.
If you cancel an order in accordance with this Section 8, you will receive a full refund of the amount you paid to us in respect of the order including the costs of delivery to you, except:
(a) if you chose a kind of delivery costing more than the least expensive kind of delivery that we offer, we reserve the right to retain the difference in cost between the kind of delivery you chose and the least expensive kind of delivery that we offer; and
(b) as otherwise provided in this Section 8.
If the value of the products returned by you is diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover that amount from you up to the contract price. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be "beyond what is necessary to establish the nature, characteristics and functioning of the products" for these purposes.
We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund
Unless we have offered to collect the products, we will process a refund due to you as a result of a cancellation on the basis described in this Section 8 within the period of 14 days after the day on which we receive the returned products or (if earlier) after the day on which you supply to us evidence of having sent the products back. If we have not sent the products to you at the time of withdrawal or cancellation or have offered to collect the products, we will process a refund due to you without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the withdrawal or cancellation.
You will not have any right to cancel a contract as described in this Section 8 insofar as the contract relates to:
(a) the supply of goods which are liable to deteriorate or expire rapidly;
(b) the supply of non-prefabricated goods that are made on the basis of an individual choice of or decision by you, or goods that are clearly personalised;
(c) the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, where such goods have been unsealed by you; or
(d) the supply of goods which are, according to their nature, inseparably mixed with other items after delivery.
(9) Statutory rights
Nothing in these terms of sale affects your mandatory statutory rights under applicable law.
In particular, nothing in these terms of sale affects your mandatory rights under the Consumer Rights Act. These rights include the "short-term right to reject". This applies, for example, where goods are not of satisfactory quality. Where this right applies, you are entitled to reject goods during the period of 30 days following delivery of the goods and to receive a full refund.
If you exercise a right to reject goods under the Consumer Rights Act, or to have goods repaired or replaced under that Act, you must, unless we direct you to retain / dispose of the goods:
(a) if we so request, return the goods to us; or
(b) otherwise, make the goods available for us to collect.
Where you have such a right and we request that you return the goods to us, you must use the means of return that we specify (usually via a collection point scheme) and we will refund to you any reasonable costs of the return.
(10) Refunds
If you cancel a sale/contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will usually process any refund due to you within five working days of the cancellation of the contract or receipt of your valid notice of cancellation. In any event, we will always process such a refund within 30 days of the day of cancellation of the contract or receipt of your valid notice of cancellation. Refunds are exclusive of the courier fee that may have been paid by the customer.
(11) Limitations of liability
Nothing in the terms of sale will:
(a) limit or exclude the liability of a party for death or personal injury resulting from negligence;
(b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;
(c) limit any liability of a party in any way that is not permitted under applicable law; or
(d) exclude any liability of a party that may not be excluded under applicable law.
The limitations and exclusions of liability set out in the terms of sale:
(a) are subject to the preceding paragraph; and
(b) govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.
We will not be liable to you in respect of any business losses.
We will not be liable to you in respect of any loss of or damage to profits, income, revenue or anticipated savings.
We will not be liable to you in respect of any loss of use or production.
We will not be liable to you in respect of any loss of business, contracts or commercial opportunities
We will not be liable to you in respect of any damage to goodwill.
We will not be liable to you in respect of any loss or damage arising out of your failure to follow the guidance that we give, or that any product manufacturer gives, in relation to the receipt, storage, recharging and use of the products. This includes guidance in these terms and conditions, guidance supplied with the products and guidance given in relation to support queries.
We will not be liable to you in respect of any loss or damage arising out of a late delivery of products. For example, if you need products to complete a job, we will not be liable to you in respect of any loss or damage that arises if you cannot complete the job as a result of a late delivery.
Our maximum liability to you in relation to any loss or damage arising out of any product shall not exceed the price of the product.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to the products.
(12) General terms
Images of products on our website are for illustrative purposes; actual products may differ from such images.
We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use
Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.
If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing, where you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms of sale.
Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.
Subject to the first paragraph of Section 11: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.
These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.
(13) Our details
The full name of our company is EziBuy.co.za
You can contact us by writing to sales@ezibuy.co.za.
(14) Waste battery recycling
We accept waste batteries. Waste Batteries should be:
(a) delivered to us by hand; or
(b) delivered to any of the battery collection points notified by us to you or identified on our website.
Terms of Sale for Businesses
(1) Introduction
These terms of sale apply if you act as a business (and not as a consumer) in relation to any purchase of our products. For instance, they will apply in relation to incorporated customers (such as limited companies) and in relation to deliveries made to commercial or industrial premises.
If you act as a consumer, the terms of sale for consumers (above) will apply in place of these terms of sale.
(2) Interpretation
In these terms of sale, “we” means EziBuy.co.za (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).
(3) Order process
The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.
In order to enter into a contract to purchase products from us, you will need to take the following steps:
(a) you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout;
(b) you must then enter your delivery details, and confirm your consent to these terms of sale;
(c) next, you will be given the opportunity to review your order for input errors, and correct any errors using the website interface; and
(d) to complete your order, you must make payment by submitting your credit or debit card details.
After you have submitted your credit or debit card details, you will be taken to a confirmation page, which you should print and retain for your records. We will also send you an initial acknowledgement. Once we have checked whether we are able to meet your order, we will either: (i) send you an order confirmation (at which point your order will become a binding contract); or (ii) we will confirm by email that we will not meet your order.
Alternatively, orders may be submitted by telephone, in which case the order will become a binding contract if and when we send you an order confirmation.
We reserve the right to refuse to accept any order. Examples of the reasons that an order may be refused include: (i) the product ordered is out of stock; (ii) the Address Verification Service (AVS) and/or CV2 code you provide when paying does not match; (iii) the nature of the order has given rise to a suspicion of fraud or potential fraud; or (iv) the delivery address given makes it unusually difficult or expensive to arrange delivery. Where we refuse to accept an order, we will promptly refund to you any amounts paid in respect of the order in accordance with Section 10.
If we inform you that we cannot meet an order as an item is out of stock, we may give you the choice to wait for the item to be in stock, or to cancel the order and receive a refund. In these circumstances, we will provide to you an estimate of when the item will be back in stock – but we cannot guarantee the accuracy of any such estimate.
We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.
The only language in which we provide these terms of sale is English.
(4) Price and payment
Prices for products are quoted on our website (save to the extent we have agreed otherwise in writing).
The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We reserve the right to accept or reject any order/payment whether or not Ezibuy or a Third Party Seller accepts an order on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by Ezibuy or it's integrated payment methods for the Goods.
In addition to the price of the products, you will have to pay a delivery charge, which in the case of website orders will be calculated by the website (taking into account the package size and delivery address) and stated when you pay for the product.
Payment must be made upon the submission of your order. We will withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.
The prices on the website include all value added taxes (where applicable).
Payment for all products must be made by credit or debit card (the cards accepted are stated on our website from time to time), or by such other means as we may agree in writing.
Prices for products are liable to change at any time, but changes will not affect contracts which have come into force in accordance with Section 3.
We may from time to time agree that business customers may pay for products in arrears, in which case the dates for payment of the prices will be determined by our credit account terms and conditions.
(5) Chargebacks
If you dispute any payment made to us you must contact us immediately and provide full details of your claim.
If you submit an unjustified credit or debit card charge-back then you will be liable to pay us within 7 days following the date of the charge-back:
(a) an amount equal to the amount of the charge-back;
(b) all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);
(c) an administration fee of R1000.00; and
(d) all our reasonable costs, losses and expenses incurred in recovering the amounts detailed above (including without limitation legal fees and debt collection costs).
Without prejudice to our other rights, if you submit an unjustified credit or debit card charge-back then we may terminate any contracts between you and us under these terms of sale by giving you written notice of termination.
For the avoidance of doubt and without limitation, the following circumstances will constitute unjustified charge-backs: (i) if you fail to recognise or remember the source of an entry on your credit or debit card statement and make a charge-back as a result; or (ii) if you make a charge-back as a result of a late delivery.
(6) Acknowledgements and warranties
You acknowledge that all products have a finite lifespan and will degrade over time. If a manufacturer has specified that a product has a particular maximum lifespan, then the actual lifespan of the product may be shorter, in particular if you do not follow our guidance and the manufacturer's guidance on storing and using the products.
You acknowledge that any failure to follow the correct usage and recharging procedures, as specified by the product manufacturer, may result in damage to a rechargeable battery or a reduction in the lifespan of a rechargeable battery. In addition, you acknowledge that rechargeable batteries are designed for use over a specified number of charging cycles. In general, the lifespan of a rechargeable battery will be affected by the actual number of charging cycles, the type of load/current/device attached, whether the batteries are fully discharged before being recharged, and the quality of the charging device used.
You warrant to us that:
(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
(b) the information provided in your order is accurate and complete;
(c) you will be able to accept delivery of the products;
(d) you are at least 18 years of age; and
(e) the sale and delivery of the products purchased by you under these terms of sale to you is not illegal or unlawful under the law of your jurisdiction.
(7) Delivery policy
We will arrange for the products to be delivered to the address for delivery indicated in your order.
We will usually deliver products to a South African delivery address within the time period specified on our website with respect to the selected shipping method. In the case of next day deliveries, we will usually deliver products on the working day following the date of the order, unless the order is received after 16:00, in which case we will usually deliver the products on the working day after that. However, all delivery dates specified in these terms and conditions, in any order confirmation or on the website are targets only, and we do not guarantee them.
Delivery periods for non-South African delivery addresses will depend upon the location in question.
Deliveries may be delayed as a result of failures of or issues relating to our delivery services providers. In addition, deliveries may be delayed as a result of internet disruption, staff shortages, power failures, adverse weather conditions, high product demand, low product supply and/or failures of suppliers.
We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days following the date of our order confirmation.
We will not be in breach of these terms of sale, and you will have no right to cancel any order and no right to a full or partial refund with respect to any order, as a result of a late delivery unless both
(a) we dispatch the products more than 30 days following the date of our order confirmation; and
(b) any delivery date we have notified to you has not been met.
We will not deliver products to the USA, Canada or any country in Europe. We may from time to time determine that we will not deliver to other countries.
For the avoidance of doubt and subject to our mandatory obligations under statute, we will never accept returns of, or give refunds in relation to, any special order agreed with you via email, telephone or otherwise. For these purposes, a "special order" means any order that we are unable to fulfil from our own stock.
(8) Reporting of defects
You must report any defects in, or damage to, any products that we deliver to you within the period of 14 days following the date of delivery.
If we so request, you must return any products that you claim are defective or damaged, promptly in accordance with our instructions (usually via a collection point scheme).
While we use all reasonable endeavors to ensure that our products will reach you in perfect condition, we may be unable to identify defects in products packaged and sealed by the manufacturer, and damage during the delivery process may occur from time to time for reasons outside of our control.
Nonetheless, you acknowledge that defects in battery products and damage during delivery are very rare.
In assessing the veracity of any claim that a battery product suffers from a manufacturing defect, we will take into account whether any other claims have been received in relation to other products in the same batch. In the vast majority of cases, a manufacturing defect that is present in one product in a batch of products will be present in other products in that batch.
In assessing the veracity of any claim that a product suffered from damage during delivery, we will take into account the physical state of the product. In the vast majority of cases, damage during delivery will be visible upon inspection of the product.
(9) Limitations of liability
Nothing in the terms of sale will:
(a) limit or exclude the liability of a party for death or personal injury resulting from negligence;
(b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;
(c) limit any liability of a party in any way that is not permitted under applicable law; or
(d) exclude any liability of a party that may not be excluded under applicable law.
The limitations and exclusions of liability set out in the terms of sale:
(a) are subject to the preceding paragraph; and
(b) govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.
We will not be liable to you in respect of any business losses.
We will not be liable to you in respect of any loss of or damage to profits, income, revenue or anticipated savings.
We will not be liable to you in respect of any loss of use or production.
We will not be liable to you in respect of any loss of business, contracts or commercial opportunities
We will not be liable to you in respect of any damage to goodwill.
We will not be liable to you in respect of any loss or damage arising out of your failure to follow the guidance that we give, or that any product manufacturer gives, in relation to the receipt, storage, recharging and use of the products. This includes guidance in these terms and conditions, guidance supplied with the products and guidance given in relation to support queries.
We will not be liable to you in respect of any loss or damage arising out of a late delivery of products. For example, if you need products to complete a job, we will not be liable to you in respect of any loss or damage that arises if you cannot complete the job as a result of a late delivery.
Our maximum liability to you in relation to any loss or damage arising out of any product shall not exceed the price of the product.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to the products.
(10) General terms
Images of products on our website are for illustrative purposes; actual products may differ from such images.
We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use
Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.
If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time.
Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.
Subject to the first paragraph of Section 9: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.
These terms of sale will be governed by and construed in accordance with English law, and the courts of South Africa will have exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.
(11) Our details
The full name of our company is EziBuy.co.za.
You can contact us by writing to customerservice@ezibuy.co.za.
(12) Waste battery recycling
We accept waste batteries. Waste Batteries should be:
(a) delivered to us by hand; or
(b) delivered to any of the battery collection points notified by us to you or identified on our website.
Terms of Use
(1) Introduction
These terms of use govern your use of our website; by using our website, you accept these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our website.
If you register with our website we will ask you to expressly agree to these terms of use.
(2) Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.
You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website; or
(f) redistribute material from this website.
(3) Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
(4) Products
The advertising of products on our website constitutes an “invitation to treat” - not a contractual offer.
Prices stated on our website may be stated incorrectly.
The purchase of products via our website will be subject to our terms of sale.
We will ask you to agree to our terms of sale each time you purchase a product or products via our website.
(5) User content
In this Section, “your content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for publication on the website or any other purpose.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
Your content must be appropriate, civil, tasteful and accord with generally accepted standards of etiquette and behaviour on the internet.
You must not use our website to link to any website or web page consisting of or containing material that would, were it posted on our website, breach the provisions of these terms of use.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
However, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.
(6) Limitations of liability
Nothing in these terms of use will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law. If you are a consumer, any statutory rights which you have, which cannot be excluded or limited, will not be affected by these terms of use.
The limitations and exclusions of liability set out in this Section and elsewhere in these terms of use: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms of use or in relation to the subject matter of the terms of use, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
(7) Breaches of these terms of use
Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
(8) Variation
We may revise these terms of use from time-to-time. Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website. Please check this page regularly to ensure you are familiar with the current version.
(9) Assignment
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.
(10) Severability
If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
(11) Exclusion of third party rights
These terms of use are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party.
(12) Entire agreement
Without prejudice to the provision of our terms of sale, these terms of use constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
(13) Law and jurisdiction
These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the exclusive jurisdiction of the courts of South Africa.
(14) Our details
The full name of our company is EziBuy.co.za. You can contact us by writing to sales@ezibuy.co.za.